SHIPPING & RETURNS
SHIPPING POLICY
At RJ’LORE, we are committed to providing a safe, reliable and pleasant shopping experience. Once your order is placed, our team will carefully process and prepare it for shipment.
Orders are processed within our standard business timeframe, and delivery times may vary depending on the customer’s location, shipping method and carrier availability. Shipping costs, when applicable, will be calculated and displayed at checkout before the order is completed.
After your order has been shipped, you may receive tracking information so you can follow the progress of your delivery.
Please make sure that all shipping details are correct before completing your purchase. RJ’LORE is not responsible for delays caused by incorrect address information, carrier issues, customs procedures or circumstances beyond our control.
If you have any questions about your order or shipping process, our customer care team will be happy to assist you.
RETURN & EXCHANGE POLICY
At RJ’LORE, we want every customer to feel confident and satisfied when shopping with us. If you are not completely happy with your purchase, you may request a return or exchange in accordance with our policy and your consumer rights.
Customers may contact us within 14 days of receiving their order to request a return. Once the return request has been made, the item should be sent back within the following 14 days.
To be eligible for a return or exchange, items must be unused, unopened, in their original packaging and in the same condition as received. For hygiene and safety reasons, certain beauty, skincare, haircare, body care and personal care products may not be eligible for return if they have been opened, used or had their seal removed.
Refunds will be processed after the returned item has been received and inspected. Original shipping costs and return shipping costs may not be refundable, unless the item is faulty, damaged or incorrect.
If your order arrives damaged, faulty or incorrect, please contact our customer care team as soon as possible with your order details and photos of the issue, so we can assist you with a replacement, exchange or refund.
This policy does not affect your statutory rights.